FAQ. Frequently Asked Questions

The 60×60 cm fits directly into standard suspended ceilings and is suitable for smaller areas (an office or hallway). The 120×60 cm provides a more immersive look, ideal for meeting rooms, longer hallways, or ready-made skylight-style panel compositions. We’ve written a detailed comparison in our panel calculation guide.

Yes, that’s the principle behind glass roof packs and compositions. You can combine 2, 4, 6, or 9 panels to recreate a large skylight. The visuals are designed to fit together seamlessly.

A single panel is an individual panel. A pack groups several panels featuring the same design at a discount, making it ideal for covering a larger area in a single order.

It depends on the desired atmosphere. Sky designs are well suited to offices and workspaces. Nature and Tropical are ideal for waiting rooms and care spaces. Floral works well in reception areas and medical practices. Our team can offer you free advice. We also have an article that explains everything in detail: which theme should you choose?

Yes, high-definition printing combined with LED lighting creates a convincing trompe-l’œil effect. Many visitors think they are looking at a real opening in the ceiling. The effect is even more striking with several panels assembled into a pack composition. We explain the technology in our comparison of printed vs. white LED panels.

The panel is installed in a standard suspended ceiling (T-grid), exactly like a conventional ceiling tile. Remove an existing tile and replace it with the light panel. For solid ceilings, a surface-mounted frame is available as an accessory. We explain the entire process in our installation guide.

It depends on your installation. If your suspended ceiling already has a compatible power supply, the panel can be connected directly. Otherwise, an LED driver is required and available as an accessory in our store.

Yes, installation is simple and does not require advanced technical skills. Each order includes an installation guide. For large pack compositions, we can assist you by phone.

In most cases, no. If your suspended ceiling already has an electrical connection (which is common in offices and retail spaces), simply connect the panel. If in doubt, send us a photo of your ceiling via our contact form, and we’ll tell you exactly what to do.

Yes, provided you use a compatible dimmable LED driver. Contact us with your dimmer’s specifications, and we will confirm compatibility.

Orders are shipped within 1 to 2 business days. Delivery then takes 2 to 5 business days depending on your location in mainland France. See all the details on our delivery page.

Yes, shipping is free on orders of €50 or more in mainland France. Below that amount, standard shipping fees apply.

Yes, you have 14 days after receiving your order to return it. The product must be in its original packaging and in perfect condition. See details in our warranty and returns policy.

We accept bank cards (Visa, Mastercard, CB), Apple Pay, Google Pay, and installment payments via Shop Pay. All payments are secured by Shopify Payments.

We mainly deliver within metropolitan France. For the French overseas departments and territories or Europe, contact us by email and we will provide you with a personalized shipping quote.

LEDs have an average lifespan of 50,000 hours, equivalent to more than 15 years under standard office use (8 hours a day, 5 days a week). The print does not yellow and retains its colors over time. We cover this topic in detail in our article on standards and certifications.

No special maintenance is required. Occasional dusting with a soft cloth is sufficient. Do not use abrasive products or solvents on the printed surface.

No, LED panels produce very little heat compared with traditional lighting. They can remain on all day without risk.

First check the connection and the driver. If the problem persists, contact us: we’ll perform a quick diagnosis and, if necessary, arrange a replacement under warranty.

Yes, all our panels are covered by a 3-year warranty against manufacturing defects. This warranty covers the LEDs, the driver, and the printing.

Yes, we offer customized quotes for professional projects (offices, medical practices, retail stores). Contact our team with the dimensions of your space and the number of panels you need. We’ve also published an ROI analysis for businesses.

We offer visuals from our catalog (Sky, Nature, Tropical, Floral, Sea, Mountain). For custom visuals, visit our Custom page; we consider large-scale projects.

Our panels are CE-certified and comply with European standards. They are used in offices, medical practices, waiting rooms, and retail establishments open to the public.

Yes, our 6- and 9-panel packs are designed for large ceilings. We can also create a custom quote based on the exact dimensions of your space. Send us a floor plan or a photo.

Contact us by email at contact@sunshine-panel.com or by phone at 09.83.47.93.21 (Monday to Friday, 9 a.m.–5 p.m.). Send us a photo of your ceiling, and we’ll get back to you within 24 hours with a personalized recommendation. You can also consult our room-by-room guide for guidance.